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Legal
Last updated: August 2026
Filamentos Pro Unipessoal, Lda.
VAT number and single commercial registry number (Portugal): 518831426
Rua Comandante Amorim, n.º 96 R/C Dto, 3700-423 Arrifana, Santa Maria da Feira, Portugal
Capital social: 1.000 €
geral@filamentospro.pt
These terms govern purchases from Dreetly, a store operated by the company identified above. By completing an order you accept them. Nothing in these terms removes the rights that consumer law gives you.
We describe products as accurately as we can. Small variations in colour and finish are inherent to 3D printing. All prices are shown in euros and include VAT at the applicable statutory rate. Shipping costs are shown before you complete the order, and we never charge amounts not presented at that point.
The contract is formed when we confirm acceptance of your order by email. Until then we may decline or cancel it — for instance on stock-out or an obvious pricing error — and any amount already paid is refunded in full. The contract is concluded in Portuguese and archived by us.
Payment is handled by a certified provider. Card details are entered directly with that provider and do not pass through our systems. Orders ship only after payment is confirmed.
We ship to the countries listed at checkout. Stated delivery times are estimates in working days from payment confirmation; carrier delays are outside our control, though we will follow up any incident with you. By law we deliver within a maximum of 30 days unless otherwise agreed.
You may withdraw from the contract without giving a reason. The law gives you 14 days from receiving the item; Dreetly voluntarily extends this to 30 days. To exercise it, simply tell us by an unequivocal statement to the email above — you may use the model form in the next section, but you are not obliged to. Return the item in resaleable condition, unused beyond what is needed to establish its nature and functioning.
(Complete and return this form only if you wish to withdraw from the contract.) To: Filamentos Pro Unipessoal, Lda., Rua Comandante Amorim, n.º 96 R/C Dto, 3700-423 Arrifana, Santa Maria da Feira — geral@filamentospro.pt. I hereby give notice that I withdraw from the contract of sale of the following goods: ______. Ordered on ______ / received on ______. Consumer's name: ______. Consumer's address: ______. Date: ______.
We refund all payments received, including standard delivery costs, within a maximum of 14 days of being told of your withdrawal. We may withhold the refund until we receive the item back or you supply proof of return. Refunds are made using the same payment method you used, at no cost to you. Direct return costs are yours, unless the item is faulty or not what you ordered, in which case we bear them in full.
New items carry a 3-year legal guarantee of conformity from delivery, under Portuguese Decree-Law 84/2021. If an item does not conform, you are entitled to have conformity restored — by repair or replacement, at your choice — and, where that is impossible or disproportionate, to a price reduction or to terminate the contract. To make a claim, contact us at the email above describing the issue.
You may complain directly to the email above, or through the Portuguese electronic complaints book at www.livroreclamacoes.pt. For consumer disputes you may turn to an alternative dispute resolution body — the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC), www.cniacc.pt — or to the European online dispute resolution platform at ec.europa.eu/consumers/odr.
We are liable for damage arising from failure to meet our obligations, under general law. Nothing in these terms excludes or limits our liability for intent, gross negligence, personal injury, or in any other case where the law does not permit it.
These terms are governed by Portuguese law. As a consumer you always keep the right to bring proceedings in the courts of your country of residence and to the benefit of the mandatory consumer protection rules in force there.
We may amend these terms. The version applying to each order is the one in force when the order is placed.